FAQ

FAQ - Frequently asked questions

Find answers to your FAQ, or feel free to reach out with any other questions you may have.

Orders & Products

Do you bake everything fresh?
Yes! All our products are baked in small batches to ensure maximum freshness, flavour, and quality.

What products do you offer?
We offer a delicious range of:

  • Rusks
  • Cookies
  • Fudge
  • Combo & gift packs (ocasionally)

Do you cater for special dietary needs?
We do offer selected options such as gluten-free and sugar-free products. Please check individual product descriptions for details.

How should I store your products?

  • Rusks: Store in an airtight container in a cool, dry place
  • Cookies: Best enjoyed fresh but can be stored in an airtight container
  • Fudge: Keep in a cool place, away from direct sunlight

Delivery & Shipping

Where do you deliver?

  • Nationwide courier delivery across South Africa

How long does delivery take?

  • Nationwide courier: 3–5 working days depending on your location

How much does delivery cost?
Delivery costs are calculated at checkout based on your location.

Do you offer free delivery?
From time to time we run promotions — follow us or join our email list to stay updated!

 Payments

What payment methods do you accept?
We accept secure online payments, including debit/credit cards and other available payment options at checkout.

Is my payment information safe?
Yes, all payments are processed through secure and trusted payment gateways.

Orders & Support

Can I track my order?
Yes, once your order is dispatched, you will receive tracking details.

Can I change or cancel my order?
If your order has not yet been processed, we may be able to assist. Please contact us as soon as possible.

What if I receive a damaged or incorrect order?
We take great care with packaging, but if something isn’t right, please contact us within 24 hours and we’ll make it right.

Custom Orders & Bulk

Do you offer bulk or corporate orders?
Yes! We’re happy to assist with bulk orders for events, gifts, or businesses.

Can I request custom products or gift packs?
Absolutely — contact us and we’ll do our best to create something special for you.

Still have question?

contact us via:

  • Our website contact form - here
  • WhatsApp (+27 84 754 0991)
  • Email support@dvbaking.co.za

We aim to respond as quickly as possible.