Shipping policy
Order Processing Time
All orders are freshly prepared with care. Please allow:
3–5 business days for order processing
Orders placed on weekends or public holidays will be processed on the next business day
You will receive a confirmation once your order has been dispatched.
Shipping & Delivery
We offer nationwide courier delivery across South Africa.
We offer international shipping to the following countries:
France, Germany, Italy, Poland, Spain, Sweden, Switzerland, United Kingdom, Canada, United States, Argentina, Brazil, Colombia, Peru.
Delivery Timeframes
SA Major cities & towns: 3–5 business days
SA Outlying / rural areas: 4–7 business days
International major cities & towns: 5 - 14 business days
International outlying / rural areas: 7 - 16 business days
Please note that delivery times may vary depending on your location and courier schedules.
Shipping Rates
Shipping costs are calculated at checkout
Promotional offers or free shipping may apply from time to time
shipping estimate may be incorrect due to weight of order or other to which the bill will be emailed to recipient for final settlement.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or WhatsApp so you can follow your delivery.
Packaging
All products are carefully packaged to ensure they arrive fresh and in perfect condition. Since our products are handmade and delicate, slight variations may occur.
Delivery Issues
DV Baking is not responsible for delays caused by:
Courier company delays
Incorrect or incomplete delivery addresses
Unavailability of the recipient
Please ensure your details are correct when placing your order
Wrong Orders
If your order arrives incorrect, please contact us within 24 hours of delivery with:
Your order number
Clear photos of the issue
Short description of the issue
We will gladly assist in resolving the matter
Contact Us
If you have any questions about shipping, please contact us at:
DV Baking